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Call Center Customer Service Representative
San Antonio Metro Area
JN -052020-114888

A client of ours in San Antonio, TX has an immediate need for several Customer Service Help Desk resources for a contract-to-hire opportunity.

Position Overview:

Help Desk assists over 2 million providers/suppliers and authorized representatives

The contractor shall assist providers/suppliers and their authorized representatives with gaining access to multiple Government Web-based applications.


In addition to supporting access to the applications, the Contractor shall provide Helpdesk support for system related issues and questions.


The Contractor shall update and maintain the following

·        Help Desk Plan

·        Help Desk Call Scripts.


The Help Desk Call scripts shall include detailed scripts for the Help Desk staff to follow, including but not limited to the following workflows.

·        Requirements needed to support the Help Desk

·        Assist with forgotten ID

·        Assist with forgotten password

·        Disable/enable user· Change User’s Role

·        Assist with User Group registration, deletion, profile update

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