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Collections Rep
Texas
Dallas Metro Area
Collections
JN -082019-113048

Associates handle inbound or outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.



General Responsibilities:


Manage inbound and outbound collection calls

Perform account level research

Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities

Become familiar with and follow Company's guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)

Attend team meetings

Exhibit effective skip tracing techniques when applicable

Update account information and complete appropriate documentation

Maintain superior quality assurance resultsĀ 


Basic Qualifications:



High School Diploma, GED, equivalent certification or military experience


At least 1 year of experience in Customer service



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