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System Administrators
San Antonio Metro Area
Desktop Support
JN -082019-113108

A client of ours in San Antonio, TX has an immediate need for 2 IT Systems Administrators for a 12 month contract. This opportunity has the potential to convert or extend.

Position Overview & Duties:

The Systems Administrator role in a large corporate/manufacturing environment, responsible for setup/configuration/installation/troubleshooting of:

·        Desktops

·        Laptops (Lenovo, Panasonic)

·        Mobile devices (smartphones/tablets)

·        Printers & plotters

·        Servers

·        LAN/WAN

·        Applications

Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems, the FST will Provide detailed, clear daily and weekly status & timely problem reports as well as manage and prioritize Incident and Request tickets.

Additionally, the FST will provide:

·        Ongoing support of Windows operating systems and Windows applications: Outlook, Excel, Word, Power point, MS Project

·        Client-side support: PC HW/SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing, and communication devices

·        Server support (Windows/Unix), Active Directory administration, implementation/refresh of server hardware and network infrastructure

·        Daily monitoring, troubleshooting & administration of Cisco multi-layer switched networks, servers and data center infrastructure

·        Coordination with Regional/Local IS teams and 3rd party vendors to support IS projects, incidents and requests

Support workload is typically 70% end-user HW/SW, 30% infrastructure.

Skills & Qualifications:

·        Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote-control tools

·        In-depth knowledge of:

o  Microsoft Windows

o  Server 2008/2012

o  VMWare

o  Active Directory Policy and Security management

o  Linux/UNIX

o  MS Office suite (especially Outlook)

o  ITEL Base Management Tool (and other standard office environment applications)

·        Working knowledge/experience supporting Multifunction printing devices, laser and impact printers, bar code printers & scanners, Smartphones, tablets and PDA hardware and software

·        Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS

·        Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM

·        Basic understanding of Active Directory and Microsoft’s Application Compatibility Toolkit

·        Experience in Service Management, Change Mgmt., Outage & Problem Management and other ITIL-based best practices

·        Requires experience with working directly with customers and development in support of projects

·        Working knowledge of Cisco standard protocols and other technologies including but not limited to: Active Directory, DNS, DHCP, SCCM, Cisco Works, management of IOS & CATOS code backup/configuration/restore

Skills & Qualifications PREFERRED:

·        Preferred candidates for this position will have experience with:

o  Supporting/troubleshooting Business & Mission Critical applications in a large corporate/manufacturing environment

o  SQL Server database administration (backups, security, monitoring, etc.)

o  Cisco Voice over IP hardware/software/server operation/configuration

o  Using the remote-control features of Microsoft’s SCCM

·        Data Center and site infrastructure (Power/UPS, HVAC, cabling, etc.) knowledge/proficiency is highly preferred

·        Strong Project Management skills a plus

·        Certifications preferred:

o  A+ and Lenovo/HP PC repair certifications

o  MCSE and other certifications

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