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Technical Support
Arizona
Tucson Metro Area
Customer Support
JN -092019-113324

ANALYTICAL SKILLS:

• Able to research, analyze and determine an appropriate course of action in a variety of situations

• Excellent numerical, abstract and verbal reasoning skills

• Solves moderately complex problems exercising good judgment. The ideal candidate will have critical thinking and problem solving skills

• Ability to identify the source of a customer's problem and accurately assist with the program navigation

ORGANIZATIONAL SKILLS:

• Demonstrates initiative and the ability to prioritize

• Able to work with minimal supervision

• Work under pressure of meeting team productivity goals.

• Understands and accepts schedule adherence in a call center environment

CUSTOMER SERVICE SKILLS:

• Demonstrates a sincere desire to assist the customer, and puts the customers' needs first

• Ability to align and communicate with the customer effectively

• Tenacity to understand customer issues and assist with resolving questions

• Ability to quickly build rapport with customers

BEHAVIORAL COMPETENCIES

• Ability to adhere to work schedules, as well as the flexibility to work overtime and weekends when needed.

• Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships. • Demonstrates a positive/understanding attitude in the face of difficult or challenging customer interactions. .

• Accomplishes tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; Motivated towards constantly improving.

• Stays with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable

• Thrives in a feedback rich culture 



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