A client of ours in San Antonio, TX has an immediate need for several Customer Service Help Desk resources for a contract-to-hire opportunity.

Position Overview:

Help Desk assists over 2 million providers/suppliers and authorized representatives

The contractor shall assist providers/suppliers and their authorized representatives with gaining access to multiple Government Web-based applications.

In addition to supporting access to the applications, the Contractor shall provide Helpdesk support for system related issues and questions.

The Contractor shall update and maintain the following

·        Help Desk Plan

·        Help Desk Call Scripts.

The Help Desk Call scripts shall include detailed scripts for the Help Desk staff to follow, including but not limited to the following workflows.

·        Requirements needed to support the Help Desk

·        Assist with forgotten ID

·        Assist with forgotten password

·        Disable/enable user· Change User’s Role

·        Assist with User Group registration, deletion, profile update

Requirements:

At least 6 months of experience in customer service or helpdesk roles.

HS Diploma

Must be able to pass a background and drug screening

Should have excellent customer service skills

Must be able to pass 3 assessments (Typing, Customer Service, Basic Computer Literacy.)