Job Board | Catapult Solutions Group




Desktop Support Technician
Virginia
Virginia All
Desktop Support
JN -042021-117155

Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. May also serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure. May also deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised. May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards. Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users. Coordinate with vendors to resolve problems. Add or replace memory, new keyboards, motherboards, and other components. Set up and troubleshoot domains, user accounts and software accounts. Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.


Education

Preferred Associate's Degree in a computer technology or equivalent from two-year College or technical school.

Preferred certifications:

  •  ACMT


Qualifications

  • 3+ years of Service Desk or Desktop Support experience for both PC and Mac required.
  • MUST have excellent verbal and written communication skills, superior customer handling skills and the capacity to work with minimum supervision.
  • Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively.
  • High degree of engagement and desire to partner with Manager at a strategic and tactical level
  • Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSX operating systems, and communications.
  • Knowledge of network computing in a Windows and OSX environment and working knowledge of networking fundamentals.
  • Knowledge with Exchange, Active Directory, Software Distribution Systems, and related technologies.
  • Strong preference for candidate with Executive support experience in a medium to large corporate enterprise environment
  • Outstanding ability in problem solving, diagnosis and troubleshooting skills.
  • The ability to remain calm and work under pressure and multi task in a fast paced environment is a must. Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude.
  • Familiarity with encryption and security tools and triaging within this environment.