Job Board | Catapult Solutions Group




Collections Associate
Texas
Dallas Metro Area
Collections
JN -042021-119965

We are looking for qualified Collections agents to support one of our top clients! The primary responsibilities in this role are managing a queue of accounts that are delinquent 30 to 59 days past due and taking some inbound calls. The main job function is to make contact with customers and through the negotiation of payment arrangements to bring the account current while complying with internal policy and procedures. 


Responsibilities:

  • Manage a queue of accounts from 30-59 days delinquent
  • Contact customers via telephone and make arrangements to bring the account current
  • Document all actions taken on an account
  • Update customer information such as phone numbers, e-mail, and address
  • Perform light skip tracing
  • All other duties as assigned

Skills:

  • Basic computer skill – Knowledge of windows including word and excel
  • Strong communication skills – Ability to clearly communicate
  • Ability to negotiate mutually beneficial arrangements with a customer
  • Ability to utilize 411, reverse lookup, and other skip trace tools
  • Ability to listen and understand directions