Job Board | Catapult Solutions Group




Help Desk CSR
Texas
San Antonio Metro Area
CSR
JN -042021-120008

Position Overview:

Help Desk assists over 2 million providers/suppliers and authorized representatives

The contractor shall assist providers/suppliers and their authorized representatives with gaining access to multiple Government Web-based applications.

In addition to supporting access to the applications, the Contractor shall provide Helpdesk support for system related issues and questions.

The Contractor shall update and maintain the following

  • · Help Desk Plan
  • · Help Desk Call Scripts

The Help Desk Call scripts shall include detailed scripts for the Help Desk staff to follow, including but not limited to the following workflows.

  • · Requirements needed to support the Help Desk
  • · Assist with forgotten ID
  • · Assist with forgotten password
  • · Disable/enable user· Change User’s Role
  • · Assist with User Group registration, deletion, profile update
  • You are dealing with highly sensitive information so cannot have people in the background nor be in a public place

Requirements:

  • At least 1 year experience in customer service or helpdesk roles assisting with password resets and helping users log into profile
  • HS Diploma
  • Must be able to pass a background and drug screening
  • Should have excellent customer service skills
  • Must be able to pass 3 assessments (Typing, Customer Service, Basic Computer Literacy.)

*** PLEASE DO NOT APPLY IF YOU DO NOT HAVE CALL CENTER EXPERIENCE WITHIN THE LAST YEAR, THIS IS A REQUIREMENT FOR THE ROLE AND YOUR APPLICATION WILL BE REJECTED ***

Job Types: Full-time, Contract

Pay: $13.00 per hour